Fireaway Croydon · 142 High Street
Fireaway Croydon FAQ and Allergen Guide
Straight answers on fireaway pizza ingredients, Halal options, payments and what to do if your order needs attention. If it relates to your order today, call the shop on +44 20 8680 1234.
Useful rather than reassuring
This page covers the questions we get most often about fireaway orders in Croydon: allergens, Halal options, payment methods, delivery problems and how to change an order. Where we cannot confirm something from this page, we say so, and point you to the counter or phone for a same-day answer.
For anything tied to a live order, calling is quicker than messaging. Have your order reference and address ready, and mention any allergy at the start of the call so the kitchen can plan around it.
142 High Street, Croydon, CR0 1ND
Mon–Sun: 11:00–23:00
Before you call
- Keep your order reference or collection time to hand.
- State allergies first, then the change you need.
- Check the delivery address line for flat numbers and postcodes.
Allergens
If in doubt, ask the kitchen before you order.
Allergens: how to check before you order
Allergen information for menu items is available from the shop. Ask by phone or at the counter and staff will talk through the pizza you have in mind, including bases, sauces and toppings that may affect you.
Pizza kitchens handle flour and dairy through the day, and often handle nuts and shellfish in the same space. Flour stays in the air, boards and peels are shared, and oils can carry over. Cross-contact is a genuine consideration rather than a formality, so a serious allergy needs a direct conversation, not a guess from a menu name.
What to ask
Name the allergen, the pizza you want, and whether any swap keeps it practical on the day.
When to ask
Before you pay. Once the base is topped and in the oven at high heat, it cannot be re-made as allergen-safe.
Ordering with a serious allergy
- 1.Call +44 20 8680 1234 and say you are ordering with an allergy.
- 2.Confirm what is possible that day and what cannot be prepared safely.
- 3.Repeat the agreement when you collect or when the driver arrives.
Halal options
Customers ask about Halal options regularly, and it is a fair question to raise before ordering rather than after.
Availability can vary by day and by supplier, so the reliable approach is to call the shop and ask what is currently available. Staff will give you a straight answer about the choices on that shift. We would rather you ask twice than order something that does not meet your requirements.
Ask about today’s optionsPayments
Payment methods depend on how you order. It keeps things clear once you choose a route.
Online and collection orders
Pay through the checkout options shown at the time. The screen lists what is live for that order.
Paying at the counter
Ask at the till what is accepted that day. We do not publish a card list here because it changes, and a wrong answer is worse than no answer.
Keep your proof
Save the confirmation message until the pizza is in your hands. It speeds up any fix.
Orders
Changing or cancelling an order
If the kitchen has not started your order, changes are usually possible. Call as soon as you can and have your order details ready.
Once a pizza is in the oven, it cannot be un-baked, so cancellation at that point may not be possible. For delivery orders already with a driver, we can sometimes redirect, but not always.
Call quickly
Minutes matter. A topped base can still be adjusted; a fired base cannot. Tell us the name on the order and what needs to change.
Delivery problems
Late arrivals, wrong addresses and missing items are best handled by phone. Have your reference ready so we can check with the kitchen and driver at once.
Allergy issue on arrival
Do not eat the pizza. Call us straight away and keep the box closed. Tell us what was agreed when you ordered so we can act on the right detail.
Feedback and complaints
If something was wrong, tell us directly rather than leaving it. Notes go to the people running the Croydon kitchen. Calling soon after, while details are fresh, makes a fix much easier.
Contact the shopQuick answers
Short answers to the four questions the Croydon counter hears every week. Open each one for the detail, or call if your case is specific.
Still unsure? Read delivery and collection details.
Do you have Halal options?
Availability can vary. Call the shop on +44 20 8680 1234 before ordering and staff will confirm what is available that day, so you can decide with clear information.
How do I check allergens?
Ask the shop directly, ideally by phone before ordering. Staff can talk through ingredients and flag where cross-contact in the kitchen makes a dish unsuitable for a serious allergy.
Can I cancel an order?
If the kitchen has not started it, usually yes. Call as soon as possible with your order details. Once it is in the oven, cancellation may not be possible because the bake cannot be reversed.
What payment methods do you accept?
It depends on how you order. The checkout shows current options for online and collection orders, and staff can confirm what is accepted in person at 142 High Street.
Problem with a delivery tonight? Phone gets the quickest response.
Call +44 20 8680 1234
Talk to the Croydon kitchen before you order.
Allergies, Halal choices, payments and order changes are all easier by phone. Visit us at 142 High Street, Croydon, CR0 1ND, open daily 11:00–23:00.