Fireaway Croydon — Website policy
Privacy Policy
This policy explains how this website handles personal data. It covers what is collected, why it is collected, how long it is kept, and how to contact us about it. It applies to the website only.
It does not describe how order data is processed by third-party ordering or delivery platforms, which have their own policies. If you order Fireaway pizza through an app or delivery partner, please check that service directly. Last updated: October 2026.
What this page covers
Use the list below to move through the policy. Each heading answers one practical question about personal data on fireaway-ukc.com.
Collection
What we collect
Only what you give us, plus the normal technical records a small site keeps to stay working.
The site collects information you provide directly, typically through a contact or enquiry form. That usually means a name, an email address, a phone number if you supply one, and the content of your message. If you write about a Fireaway enquiry — for example a question about the menu, collection times, or an existing request — include only what is needed to answer it.
Basic technical data such as browser type and pages visited may also be recorded when you use the site. This is the ordinary information web servers keep: which pages were opened, when, and what kind of browser asked for them. It is not a profile of you, and it is not joined with your message content unless that is needed to deal with a fault you report.
In practice this means two groups:
- Details you type: name, email address, optional phone number, and your message about Fireaway pizza, ordering, or collection.
- Technical records: browser type, pages visited, and error logs that help keep the site working.
Purpose
Why we collect it
To answer your enquiry
Contact details are used to respond to your enquiry. If you ask about opening hours, the menu, or collection from 142 High Street, we use your email or phone number only to reply and to follow up on that same point.
To keep the site working
Technical data is used to keep the site working and to understand which pages visitors find useful. For example, if the contact page or the allergen guide gets many visits, we keep those pages clear and current. We do not use your details for unrelated marketing, and we do not sell personal data to third parties.
Retention
How long we keep it
Short, practical retention. When the reason is over, the record goes.
Enquiry records
Enquiry records are kept only as long as needed to deal with the query and any follow-up. Once your question is answered and there is no open follow-up — for instance a pending reply about a collection order or a menu question — the message thread is deleted or anonymised. If you write again later, that starts a new, separate record.
Technical logs
Technical logs are retained for a limited period for security and troubleshooting. These logs help spot broken links, failed form sends, or unusual traffic. They are kept no longer than needed for those checks, then removed or reduced to counts that no longer identify a device.
When data is no longer needed
When data is no longer needed, it is deleted or anonymised. Deletion means the message and its contact details are removed. Anonymising means any remaining counts or notes can no longer be linked back to you.
Disclosure
Sharing
Personal data may be shared with service providers who help run the website or handle communications, and only to the extent needed for that purpose. That covers practical help such as hosting the site, delivering an email reply, or storing an enquiry so it can be answered.
We may also disclose information where required by law — for example if a court or regulator asks for records we hold. We do not share your details with advertisers for their own use, and we do not pass enquiry lists to other businesses.
If you reached us through a delivery or ordering platform, that platform handles your order separately under its own privacy policy. This site cannot answer for data you gave there.
Control
Your rights
You stay in charge of the details you sent. To make a request, contact the shop using the details on the contact page. We will ask enough to confirm it is you, then act on the request.
Go to the contact pageSee the personal data we hold about you +
You can ask to see the personal data we hold about you. Tell us the email address or phone number you used, and roughly when you wrote. We will return the enquiry details we still hold and explain what they were used for.
Ask for it to be corrected +
If a name, email address, or phone number is wrong, ask for it to be corrected. Point out what is wrong and what it should say, and we will update the open record so replies reach you.
Ask for it to be deleted +
You can ask for your details to be deleted once the enquiry is closed. Unless we must keep a record by law, we will remove the message and contact details or anonymise any remaining note.
Object to certain processing +
You can also object to certain processing. If you do not want your details kept for follow-up, or you do not want a particular use of technical data where choice applies, tell us and we will review what can be stopped without breaking the site or an open request.
Questions
Contact
Questions about this policy, or requests relating to your data, should go to Fireaway Croydon.
When you write, mention that your message is about privacy — for example access, correction, or deletion — so it reaches the right person quickly. Include the contact details you used before if your request relates to an earlier enquiry.
Fireaway Croydon
142 High Street, Croydon, CR0 1ND, United Kingdom
Phone: +44 20 8680 1234
Email: [email protected]
Hours: Mon–Sun: 11:00–23:00
Related reading: Terms of Service and FAQ and Allergen Guide.